Affinity Plus Mobile Banking WAP
Q. What is Mobile Banking?
A. Mobile Banking is a wireless Internet-based service that allows you to do your banking safely and conveniently on your Internet capable mobile phone, mobile device, or PD
A. With Mobile Banking, you can view your account balances, transactions history, transfer funds between your accounts, and pay bills.
Q. What is WAP?
A. Wireless Application Protocol (WAP) is an open international standard for application layer network communications in a wireless communication environment. Its main use is to enable access to the Internet (HTTP) from a mobile phone, mobile device, or PD
A. A WAP browser provides all of the basic services of a computer based web browser but simplified to operate within the restrictions of a mobile phone, such as its smaller view screen. WAP sites are Web sites written in, or dynamically converted to, WML (Wireless Markup Language) and accessed via the WAP browser.
Q. What is WML?
A. Wireless Markup Language (WML), based on XML, is a markup language intended for devices that implement the Wireless Application Protocol (WAP) specification, such as mobile phones, and preceded the use of other markup languages now used with WAP, such as XHTML and even standard HTML.
Q. Which mobile devices are supported for Mobile Banking?
A. Mobile Banking can be accessed from most any Internet capable mobile phones, PalmOne OS device, Apple iPhone, Pocket PC, or RIM Blackberry device. The device itself must be able to access the Internet.
Q. How secure is Mobile Banking?
A. Mobile Banking is completely sound and secure, just like Access Plus online banking. It uses all the same security features, such as password security and Multifactor Authentication. Additionally, Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Finally, all data that passes between the mobile device and the wireless gateway is encrypted using the Secure Socket Layer (SSL).
Q. How do I access Mobile Banking?
A. There is no software to install, simply log onto the Access Plus online banking Web site and select Mobile Banking. This will take you to the Mobile Banking enrollment Web site. Just follow the directions through the enrollment process and upon completion you will be ready to begin using Mobile Banking.
Q. Do I have to type the hyperlink address every time I want to access Mobile Banking?
A. Most phones allow you to save bookmarks so you do not have to type the address each time. Instructions for saving bookmarks should be provided in the manual that came with your mobile phone.
Q. How do I know my phone is Internet capable?
A. If you have a MiniBrowser, MicroBrowser, or Wireless Web on your phone’s main menu, then it is Internet capable. Contact your mobile phone carrier to confirm that your phone is Internet capable and that the service is activated.
Q. Does Affinity Plus Federal Credit Union charge a fee for Mobile Banking?
A. No. We do not charge a fee for Mobile Banking.
Q. Does my carrier charge for Mobile Banking?
A. In order to access Mobile Banking via the Internet on your Mobile Device, you will need to make sure you have data access through your carrier. This may require you to purchase additional services through your carrier.
Q. What services does Mobile Banking include?
- View Account Balance
- View Account Transaction History
- Transfer Funds between your accounts(intrabank)
Q. How can I view account balances and other account information in Mobile Banking?
A. Once you are logged into Mobile Banking:
- Select the Account link under the heading “Deposit Accounts” to display your current and available balance.
- Select “History” to view the transaction history for that account.
Q. How can I transfer funds in Mobile Banking?
A. To transfer funds sign into Mobile Banking and go through the following steps:
- Under the heading “Transfers” select the “From Account”.
- Select the “Transfer To” account.
- Enter the amount to be transferred and select “Next”.
- Select “Approve” or “Disapprove”.
- Transfer Complete.
Q. How can I format the dollar amount when transferring funds?
A. When you enter the dollar amount, only enter a numeric amount (e.g., 195 or 195.50); do not add a dollar sign.
Q. What happens if I forget my password?
A. You can reset your password by returning to the Mobile Banking Enrollment site and selecting your device. Directions are provided on the Mobile Banking Enrollment site. An alternative is to contact a Member Advisor at the (800) 322-7228, which is provided on the Mobile Banking login screen.
Q. What happens if I get locked out of Mobile Banking?
A. You can unlock your device by returning to the Mobile Banking Enrollment site and selecting your device. Directions are provided on the Mobile Banking Enrollment site. An alternative is to contact a Member Advisor at the (800) 322-7228, which is provided on the Mobile Banking login screen.
Q. What does it mean when you get a “Bad HTTP Status” or “Cannot connect to service” error when accessing the internet with your WAP enabled phone?
A. These and similarly worded errors will be seen when your phone is having difficulty connecting to the Internet. The cause could be a problem your service provider is having or it could be low signal strength. The exact wording of the error messages will differ slightly between telephone manufacturers and service providers, and they may be accompanied by an error code. If you get the error persistently you should contact your wireless service provider.